Energy Saving Trust

Telephone Advisor

Energy Saving Trust
£20,008 per annum + benefits
Blended working approach, both home and Cardiff office based.
Closing Date:
Job Term:
Full time

RD 859


Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

The Energy Saving Trust is looking to recruit a Telephone Advisor on a fixed term contract to join our team in delivering effective and informative advice to householders on energy efficiency across Wales.


In this role you will ensure all enquires are answered and accurately recorded within specified service levels and time scales, whilst actively encouraging households to implement energy saving

upgrades and behaviours in their home.


If you have experience working in a call centre, proven ability of delivering high standards of customer service and are interested in energy saving initiatives, we want to hear from you!

We are looking for individuals to join our team who can work independently whilst working towards team targets. Someone who has good IT skills, excellent telephone, and customer care skills. Ability to speak Welsh is highly desirable though not essential.


The roles available are full-time, fixed-term positions until 31 March 2023. The roles carry a blended working approach. This means that you could be based both at home and in the Cardiff


For working at home, we would suggest a minimum of 20Mbps download speed. Please check your connection speed using our recommended online tool here -

You may be requested to share these test results as part of the interview process however, applicants with download speeds slower than stated above will still be given due consideration.

How to apply