Location

We encourage flexible and hybrid working but attendance at our Cardiff office is required depending on business need. Travel across Wales to attend engagement events and capture content will be required periodically, with busier periods throughout the year.

About the job

Job summary

We’re responsible for Land Transaction Tax and Landfill Disposals Tax. Our work raises revenue to support public services, like the NHS and schools, in communities across Wales. But that’s not all, we’re also involved with and support future tax design for Wales.

Join a place with purpose

You’ll join a team of 100+ talented people from across 14 different professions.  Our culture is best described as innovative, collaborative and kind. By working together, we’ll deliver a fair tax system for Wales.

Our people

You’ll be working with people from a wide range of backgrounds and experience. From Operations, Policy, Digital and Data, HR, Communications to Finance – there’s a place for you in our friendly team. 

You’ll be our greatest asset

You’ll be joining an inclusive organisation and be part of a team where you can thrive, be rewarded and heard.

We’re recognised as one of the top organisations for people engagement in the Civil Service People Survey. Inclusion and fairness are one of our strongest areas, as well as pay and benefits – our People Survey results say it all! 

We’re also recognised for being innovative and a digital, ‘cloud-based’ organisation that supports hybrid and flexible working enabling a great work-life balance.

More about working for us, our roles and our Corporate Plan 2025 – 2028 .

Job description

This is an exciting new role and a great time to join WRA as Stakeholder Engagement Manager. You will support the Head of Stakeholder Engagement by ensuring the effective planning and delivery of WRA’s external engagement activity.

The role provides operational leadership, bringing structure, coordination and consistency to engagement activity across WRA. You will help embed a more centralised and professional approach, enabling the Head of Stakeholder Engagement to focus on strategic direction, senior relationships and organisational influence.

You will act as a key link across teams, ensuring engagement activity is aligned, well-coordinated and informed by insight, while maintaining strong relationships with external partners and stakeholders across Wales.

“Stakeholder engagement is how we build trust, understand what matters to the people we serve, and create partnerships that help us deliver a fair and effective  tax system for Wales. This role is key to making that happen consistently bringing our engagement activity together, delivering high-quality events and interactions, and ensuring our messages land clearly and professionally externally.”

Claire Roberts, Head of Stakeholder Engagement

Person specification

As the operational lead for stakeholder engagement delivery, you will coordinate activity across WRA, applying agreed standards and maintaining oversight of plans, actions and reporting. You will escalate strategic or high-risk issues to the Head of Stakeholder Engagement.

• Lead the end-to-end coordination, delivery and evaluation of WRA’s external engagement programme (events, webinars, meetings and corporate customer-facing activity).
• Maintain and manage a central engagement and events calendar to support prioritisation, sequencing and visibility across WRA.
• Develop and embed consistent processes, templates and standards to ensure high-quality, professional delivery of engagement activities.
• Coordinate stakeholder data within the CRM/SRM system, ensuring accuracy, compliance and consistent use across the organisation.
• Ensure all engagement and communications activity meets GDPR requirements and Welsh language standards.
• Provide practical guidance and support to colleagues to plan and deliver engagement activity in line with agreed approaches and best practice.
• Support communications activity linked to engagement delivery, including contributing to plans and meeting agreed objectives and KPIs.
• Monitor external trends, policy developments and sector activity to identify relevant opportunities and risks.
• Provide structured insight, horizon scanning updates and recommendations to inform engagement planning and activity.
• Contribute to engagement planning and reporting, ensuring activity is evidence-led and outcomes-focused.
• Represent WRA in external settings, building and maintaining effective stakeholder relationships.

Click here for a full job description

Candidate Information Sessions

If this seems like a role you’d be interested in, join us for our virtual Candidate Information Sessions. You’ll meet the Line Manager, get an overview of the role as well a feeling for what it’s like to work at the WRA.  We’ll also talk through our  benefits and provide helpful tips for your application with us. Please register for one of the sessions below:

Register here for 12.30pm on 20 May: Business Wales Events Finder – Candidate Information Session – Stakeholder Engagement Manager

Register here for 4.00pm on 20 May:  Business Wales Events Finder – Candidate Information Session – Stakeholder Engagement Manager

Languages

We’ve undertaken an objective assessment of the Welsh language skills needed to undertake the duties of this role. For this role:

Welsh Language Skills – Welsh language skills are essential. This means that you will need to demonstrate your Welsh language skills at the levels detailed below. These skills will be assessed during the recruitment process and we’ll explain clearly how these skills will be assessed.

Welsh language skills levels

Reading – Level 5
Description – Full understanding of all work-related material

Speaking – Level 5
Description – Fluent

Understanding – Level 5
Description – Can understand all work-related conversations

Writing – Level 4
Description – Can prepare most written work in Welsh

Benefits

Alongside your salary of £37,111, Welsh Revenue Authority contributes £10,751 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• 31 days annual leave + Bank holidays, and 2 Privilege days
• Flexible and hybrid working
• Generous employer pension schemes with a contribution of upto 28.97%
• Tusker car scheme
• Vivup Cycle2Work and advances of salary for season Travel Tickets
• Lifestyle Benefits offering discounts on shopping, restaurants and entertainment
• Wellbeing hour each week
• Access to subsidised sports groups
• Generous family-friendly leave policies
• Free Welsh language courses and time off to learn
• Access to a range of staff diversity networks
• Free counselling and support service via our Vivup Employee Assistance Programme and Your Care Health platform
• A thriving culture that’s described as innovative, collaborative and kind.