Are you looking for a job where you inspire and support people to think about their future career? Do you have excellent customer service skills?  If so, we are looking for flexible and effective communicators who are at home communicating with customers using digital communication (telephone, webchat and social media) to provide information and advice to our customers.

Career Choices Dewis Gyrfa Ltd (CCDG) is a wholly owned subsidiary of the Welsh Government. We provide an essential, all-age, independent, impartial and bilingual careers guidance and coaching services in Wales, including the Working Wales programme.

Employability Coaches (Welsh Essential) – Careers Wales Connect

Salary: £26,276–£28,256

The starting salary is £26,276  

We have 2 full-time opportunities in Careers Wales Connect (CWC).  Full-time is 37 hours per week, Monday to Friday.  The CWC service is open from 9am to 5pm, postholders will be required to cover these opening hours on a rota basis.

These posts are digital so the successful candidates can be based anywhere in Wales. These roles will predominantly be working from home but you will be assigned an office base and will be required to attend an office as required by the business.

Welsh language skills: The ability to speak and work through the medium of Welsh is essential for these roles.  You will be able to understand and communicate clearly on every day and work-related topics, hold conversations, and explain ideas, experiences and plans with confidence.

Attractive benefits including flexi time, 31 days annual leave (pro rata for part time employees), contributory pension scheme and health related cash back plan.

The successful applicant will be working with a varied client group including young people in their final year of education who want to move on to work or training, parents, adults who are unemployed and seeking support to enter the workplace, and people in work who are looking for a career change.

Our Employability Coaches

•  support and inspire their clients to secure the best possible career available for them;
•  provide information and advice to support clients to manage their careers;
•  provide employability support (help with CVs, Job Searching activities etc) to those seeking to return to work or to change jobs;
•  help clients achieve sustained positive outcomes (education, training, employment).

Employability Coaches should be educated to Level 3 standard or equivalent, ideally in a related area, or have experience of working at this level.  If you do not already have the Level 4 Diploma in Career Information and Advice, we will provide you with the training and support you need to achieve this valuable qualification.

Additional requirements

The successful applicant will be required to complete a Basic Disclosure check through the Disclosure and Barring Service.

Our commitment to inclusion

We as a nation thrive when we champion diversity and inclusion.  Organisations with a diverse workforce make better decisions, are more creative, are stronger, overall happier, and of course – it’s the right thing to do.  Diversity and inclusion can be transformative, contributing to the delivery of excellent public services, enabling continued improvements in what we do for the people of Wales.  We are committed to having a workforce that at all job grades, is representative of the citizens we serve.  People from diverse backgrounds are encouraged to apply for vacancies with Careers Wales.

Applications in Welsh or English are welcomed.  An application made in Welsh will not be treated less favourably than an application made in English.

No job applicant will receive a less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status, economic status or sexual orientation. 

We aim to promote an environment that is free from all forms of discrimination, and that treats people fairly with dignity and respect.  This commitment starts at recruitment and is carried through all or employment practices, and ultimately to our work – supporting and improving the lives of the people of Wales.

How to apply

The full job description and application form are available at Vacancies – Careers Wales (gov.wales)

Completed applications should be submitted by 26/07/2026 (midnight).

Interviews / assessments will be held on 04/08/2026 – 07/08/2026. 

Please visit Careers Wales’ Recruitment Site for details of our vacancies. You can also find out more about us, our employment policy and terms and conditions.

Please note that we do not accept CV applications.