Location: Flexible
Grade/Salary range 4: £33,755 – £36,693
Working pattern: Full time
Contract type: Permanent
Welsh Language level C1 – Proficiency level
Closing date: 11/01/2026

The role

We are seeking an efficient, adaptable and resourceful Personal Assistant who is comfortable working with senior leaders in a busy and fast-paced environment. Key tasks include monitoring mailboxes and managing diary requests; arranging and supporting meetings; booking travel and accommodation; maintaining action logs and other administrative tasks to support the smooth working of the leadership team.

Strong interpersonal skills, effective communication and attention to detail are essential, along with the ability to prioritise your own work, plan ahead and take the initiative to resolve issues. You will be helpful, proactive and positive in your outlook, caring towards your colleagues and willing to go the extra mile to deliver exceptional service. Working closely with two or three senior leaders, you will be able to provide a strong sense of organisation and control, ensuring the best use of their time and readiness for each working week.   

The role sits within the Enabling Services PA Team, a small and friendly team of experienced PAs who support the Executive and Leadership Team across three directorates at NRW. The role specifically serves the Communications, Customer and Commercial directorate, where you will work closely with another PA to ensure responsive and resilient support for the leadership team. As you may spend several days a week working remotely, you need to be self-driven and able to work effectively with limited supervision, though you will have regular contact with your team leader and team colleagues for support and guidance when needed. 

Written and spoken Welsh language skills are essential for this role, as meetings may be held in Welsh and you may need to read and respond to documents and correspondence in Welsh. You will play an important part in helping us to deliver a bilingual service to colleagues, customers and stakeholders.  

This role has no line management responsibilities.   

As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance.

To make an informal enquiry about this role, please contact Tamana Tomlinson at tamana.tomlinson@cyfoethnaturiolcymru.gov.uk

Interviews will take place on Thursday, 22/1/2026 through Microsoft Teams

Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date. 

About us

Natural Resources Wales (NRW) is the principal environmental regulator for Wales, working to protect and improve our natural environment for current and future generations. From tackling climate change to improving water quality and maintaining habitats for vulnerable native species, we play a vital role in the sustainable management of Wales’s natural resources. 

What you will do

• Fulfil the role of Personal Assistant to your designated ET or LT member(s), supporting and co-ordinating their workflow to enable optimum use of time, managing diaries, monitoring and organising to co-ordinate with the wider administration services teams, and arranging travel and booking accommodation.
• Provide secretariat support at various meetings and boards (including working cross-directorate as necessary).
• Develop good working relationships internally and externally with all key stakeholders including the offices of AMs, MPs and senior executives from partner organisations at a local and national level as needed in order to co-ordinate complex responses within your area of work
• Dealing with enquiries and acting as first point of contact for more complex enquiries (internal and external), ensuring courtesy and confidentiality and adherence with GDPR.
• Be the business administrator for your management team, including co-ordinating the management of risk, action, decision and issue logs, recruitment decisions and communications.
• Manage and lead the co-ordination of specific corporate or directorate work.
• Research and preparation of documents and presentations and other material to support the work of your directorate.
• Provide interpretation and analysis of a range of information, including ensuring political implications are considered where appropriate to assist in decision making.
• Support effective governance of the business of your management team.
• Strive for continuous improvement to processes and procedures to increase efficiency and effectiveness.
• As part of the network of support staff across NRW, ensure effective co-ordination and good communication between the different areas of the business.
• Undertake health and safety duties and responsibilities appropriate to the post
• Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post
• Be committed to your own development through the effective use of your personal development plan (known as Sgwrs).
• Any other reasonable duties requested commensurate with the grade of this role.

Your qualifications, experience, knowledge and skills

In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method.

1. 4 GCSE’ s Grade A*-C (including Maths and English/Welsh) Or NVQ Level 2 in Administration or other equivalent.
2. Experience in all Microsoft Office applications ie. Teams, Outlook, Word, Excel and PowerPoint.
3. Broad knowledge of NRW and its functions and how the organisation operates.
4. Relevant experience of working in an administration or PA role supporting senior level managers and stakeholders, including experience of dealing with highly sensitive matters.
5. Excellent organisational skills with the ability to plan, organise and prioritise work effectively.
6. Excellent interpersonal and verbal communication skills with the ability to communicate professionally at all levels, to build strong stakeholder relationships with senior executives, politicians and others.
7. Excellent accurate written skills ie. drafting letters and reports.
8. Knowledge of current local and national issues relating to NRW insofar as they impact on your role and your designated Executive Director (ED) and Leadership Team (LT) member(s).

Welsh Language level requirements 

• Level C1 – Proficiency level

Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us.

Benefits

This role will offer a range of benefits, including:

• Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme)
• 28 days annual leave, rising to 33 days
• generous leave entitlements for all your life needs
• commitment to professional development
• health and wellbeing benefits and support
• weekly wellbeing hour to use as you choose

See full details for all the employee benefits you will receive.

Click here for further information and to apply