Location

We encourage flexible and hybrid working. Some office attendance will be required based on business needs. This role is based in our Merthyr or Cardiff office.

About the job

Job summary

We’re responsible for Land Transaction Tax, Landfill Disposals Tax and the introduction of the Visitor Levy in Wales. Our work raises revenue to support public services, like the NHS and schools, in communities across Wales. But that’s not all, we’re also involved with and support future tax design for Wales. 

Join a place with purpose 
You’ll join a team of 100+ talented people from across 14 different professions.  Our culture is best described as innovative, collaborative and kind. By working together, we’ll deliver a fair tax system for Wales. 

Our people 
You’ll be working with people from a wide range of backgrounds and experience. From Operations, Policy, Digital and Data, HR, Communications to Finance – there’s a place for you in our friendly team.  

You’ll be our greatest asset

You’ll be joining an inclusive organisation and be part of a team where you can thrive, be rewarded and heard. 

We’re recognised as one of the top organisations for people engagement in the Civil Service People Survey. Inclusion and fairness are one of our strongest areas, as well as pay and benefits – our People Survey results say it all!

We’re also recognised for being innovative and a digital, ‘cloud-based’ organisation that supports hybrid and flexible working enabling a great work-life balance. More about working for us, our roles and our Corporate Plan 2025 – 2028 .

Job description

(This is a Welsh Language Essential role)

As an Executive Officer in Tax Compliance, you will play a key role in delivering the WRA’s mission by supporting the effective administration of National Registration requirements and the Visitor Levy. You will support the Visitor Levy and National Registration lead in ensuring that processes and guidance are ready for ‘go live’. You will help ensure that individuals and businesses understand their obligations and pay the correct tax at the right time.

The role combines compliance activity, customer engagement, and data analysis. You will manage cases that involve reviewing registrations, assessing Visitor Levy returns, and identifying potential non-compliance. A core part of the role is working with taxpayers—particularly accommodation providers—to encourage and support voluntary compliance through clear guidance and early intervention, while taking proportionate action where issues arise.

Working within the WRA means adopting a collaborative and service-led approach to compliance, balancing enforcement with education. You will contribute to protecting public revenue in Wales while maintaining a positive relationship with taxpayers, reflecting the WRA’s commitment to being fair, approachable, and responsive.

This role is well suited to individuals who are detail-oriented, confident in communicating with a wide range of stakeholders, and motivated to contribute to the delivery of Visitor Levy and National Registration.

“This is an exciting opportunity to be part of a brand-new area of work as we establish and deliver a new register and levy. We’re looking for people who are curious, motivated and eager to learn—whatever your background, bring your unique skills and perspective, and we’ll support you to build a rewarding and fulfilling career in compliance.”

Nina Engelhardt, Head of Operational Delivery

Main Tasks

Compliance Case Management

• Manage a caseload relating to National Registration and Visitor Levy compliance
• Review registrations, returns, and associated records submitted by individuals and businesses
• Identify inaccuracies, incomplete submissions, or risks of non-compliance
• Take appropriate action, including requesting further information, correcting records, or progressing compliance interventions

Supporting National Registration

• Monitor and maintain accurate registration data for taxpayers within relevant schemes
• Identify unregistered parties who may be liable for the Visitor Levy
• Support onboarding of new registrants and ensure compliance with statutory requirement

Visitor Levy Compliance Activity

• Check that accommodation providers correctly apply and account for the Visitor Levy
• Validate submitted returns against supporting evidence (e.g., occupancy records, bookings data)
• Identify discrepancies in reported visitor numbers or levy calculations
• Work to reduce error and improve overall compliance rates

Customer Engagement & Guidance

• Communicate with taxpayers, accommodation providers, and agents via phone, email, and written correspondence
• Provide clear, supportive guidance on Welsh tax obligations, particularly around registration and levy processes
• Encourage voluntary compliance through education and early intervention
• Handle sensitive or challenging interactions professionally

Risk Assessment & Investigation

• Use internal systems and data sources to identify compliance risks
• Analyse patterns such as under-reporting or late registration
• Escalate higher-risk or complex cases to senior colleagues
• Support proportionate and evidence-based compliance interventions

Decision Making

• Make informed decisions in line with tax legislation and WRA guidance
• Apply rules consistently, ensuring fairness and transparency
• Maintain accurate audit trails for all compliance actions

Candidate information session 

If this seems like a role you’d be interested in, join us for our virtual Candidate Information Sessions. You’ll meet the Line Manager, get an overview of the role as well a feeling for what it’s like to work at the WRA.  We’ll also talk through our  benefits and provide helpful tips for your application with us. Please register for one of the sessions below:

Register here for 24th August at 12.30pm: 
https://VisitorLevyandNationalRegistrationOfficer.eventbrite.co.uk

Register here for 24th August at 16.00pm:  
https://VisitorLevyandNationalRegistrationOfficer4pm.eventbrite.co.uk

We recommend you review the job description (or candidate pack) under the ‘attachments’ section via the Apply link before completing your application

Languages

We’ve undertaken an objective assessment of the Welsh language skills needed to undertake the duties of this role. For this role:

Welsh language skills – Welsh language skills are essential. This means that you will need to demonstrate your Welsh language skills at the levels detailed below. These skills will be assessed during the recruitment process and we’ll explain clearly how these skills will be assessed.

Welsh language skills levels

Reading Level 2 – Description – Can read simple material on everyday topics
Speaking Level 4 – Description – Can converse in most work-related conversations
Understanding Level 4 – Description – Can understand most work-related conversations
Writing Level 2 – Description – Can write simple work-related correspondence

Benefits

Alongside your salary of £30,754, Welsh Revenue Authority contributes £8,909 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

What we offer

• 31 days annual leave + Bank holidays, and 2 Privilege days
• Flexible and hybrid working
• Generous employer pension schemes with a contribution of upto 28.97%
• Tusker car scheme
• Vivup Cycle2Work and advances of salary for season Travel Tickets
• Lifestyle Benefits offering discounts on shopping, restaurants and entertainment
• Wellbeing hour each week
• Access to subsidised sports groups
• Generous family-friendly leave policies
• Free Welsh language courses and time off to learn
• Access to a range of staff diversity networks
• Free counselling and support service via our Vivup Employee Assistance Programme and Your Care Health platform
• A thriving culture that’s described as innovative, collaborative and kind.