Salary range: £37,111 –  £45,378 

Closing date and time: 03 November 2026 @ 11.55pm “We’re looking for someone who brings excellent content and Welsh language skills, plus new ways of thinking, to our team. We welcome applications from a diverse range of backgrounds, and this role gives you real scope to shape what we do while developing your own career”. 

Location: We encourage flexible and hybrid working. Some office attendance will be required based on business needs. This role is based in our Merthyr or Cardiff office.

About Us

We’re responsible for Land Transaction Tax, Landfill Disposals Tax and the introduction of the Visitor Levy in Wales. Our work raises revenue to support public services, like the NHS and schools, in communities across Wales. But that’s not all, we’re also involved with and support future tax design for Wales.

Join a place with purpose
You’ll join a team of 100+ talented people from across 14 different professions. Our culture is best described as innovative, collaborative and kind. By working together, we’ll deliver a fair tax system for Wales.

Our people
You’ll be working with people from a wide range of backgrounds and experience. From Operations, Policy, Digital and Data, HR, Communications to Finance – there’s a place for you in our friendly team.

You’ll be our greatest asset

You’ll be joining an inclusive organisation and be part of a team where you can thrive, be rewarded and heard. We’re recognised as one of the top organisations for people engagement in the Civil Service People Survey. Inclusion and fairness are one of our strongest areas, as well as pay and benefits – our People Survey results say it all!

We’re also recognised for being innovative and a digital, ‘cloud-based’ organisation that supports hybrid and flexible working enabling a great work-life balance.

More about working for us, our roles and our Corporate Plan 2025 – 2028 .

Job description
The role sits within the User Centered Design (UCD) team – a multi-skilled team made up of content designers, user researchers, an interaction designer, and a service designer who work across the WRA. You will be working alongside all the UCD professions and will closely collaborate with our other Content Designer.

This is an exciting time to be in the WRA as we are designing end-to-end services for the registration of visitor accommodation providers and for the same users to file and pay Visitor Levy in Wales. You will play an important role supporting service teams with the development and design of these services.

The role has two core elements:

1. Corporate content creation and management which includes:

· using Drupal content management system to publish corporate documents such as annual report, corporate plan, and equality report

· supporting all WRA services with planning, creating and publishing guidance content bilingually

· working with content authors (e.g. policy) to design content in Welsh and English to the same high standard in both languages

· making sure all WRA bilingual content follows the GOV.WALES style guide , GOV.WALES and meets Plain English and Cymraeg Clir requirements

· ensuring accuracy in publishing all digital content – in Welsh and English – on GOV.WALES to ensure the user experience is equal in both languages

2. National Registration Service team which includes:

· evaluating user feedback in Welsh and English and designing changes to the service content in both languages

· working with interaction designers to create or improve service flows

· designing the service guidance pages to a high standard in both Welsh and English

Collaborating with our Welsh Language Manager and external translation supplier to develop Welsh and English content in parallel, ensuring Welsh is considered from the outset

By actively improving the digital content of the WRA website you’ll use your design skills to draft and edit content to help users complete their goal.

And you’ll bring skills and experience in:

· explaining content decisions

· working collaboratively

· working independently

· independently identifying user issues and needs

· content administration and publishing processes

· content editing and writing skills to good practice standards

· ability to content design effectively in both Welsh and English

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